Below please find a summary of answers to some common questions I have received over the years.
HOW LONG DOES IT TAKE ON AVERAGE BEFORE I CAN RECEIVE MY ITEM?
The time required to finish a specific item can vary greatly, depending on the amount of intricacy, the number of parts or pieces, and the sealing and finishing steps that are involved. I have finished multiple items in just a few days, and also spent about 6 weeks on a single one that required more than 2000 individual pieces to complete. When reviewing your request I can usually tell you pretty quickly how much time will be needed to finish your job.
WHAT IS THE PRICE RANGE I CAN EXPECT FOR YOUR SERVICE?
Depending on the time needed, the amount and grade of material required, and the degree of intricacy involved, prices can vary greatly, even between similar items. It is rather difficult to put a price on a custom order without knowing the specific details first. I usually take into account the material cost, the intricacy of the work, and also consider the number of pieces and steps to finish a project. For example, the price difference for a standard coffee table can differ by several hundred dollars; if the material is solid mahogany, oak or white pine, a choice that will largely depend on customer request. The price for smaller items, such as bowls, vases, and other decorative pieces can vary from less than $75 up to several hundred dollars. Upon review of your project, I will provide you with a cost estimate, and you have the choice to change or adjust materials and other specifics, so that you can get the most reasonable price for your custom order.
HOW MUCH DO I HAVE TO PAY FOR SHIPPING?
Usually, standard shipping is included and is free for most items within the US and Canada. Some extra charges may apply if expedited shipping via USPS, FedEx or UPS is desired, or if the item is of larger size or weight (i.e., large table, tall bookshelf etc.). Of course, you can always pick up any items yourself if you would like to do so.
DO YOU SHIP INTERNATIONALLY?
I have shipped items to overseas locations in the past. If international shipping is needed, current standard international shipping rates will have to be applied to your invoice.
IS THERE AN INVENTORY OF ITEMS I CAN ORDER FROM ON SHORT NOTICE?
Yes, but I do not keep too many items in inventory. I also have always a few unlisted items in stock, please check the product inventory or contact us via e-mail or by phone in case you are looking for something on short notice.
WHAT FINISH DO YOU COMMONLY USE AND HOW DO I CARE FOR MY ITEM?
Most of the smaller items, like bowls, vases etc. get first treated with 1-2 coats of a sealer, following by 2-3 coats of a natural wax or oil (i.e., beeswax, lemon, linseed or tung), and get finished by applying a finishing wax (natural, i.e., a beeswax linseed blend or synthetic) and some buffing afterwards. Some special items are finished by adding essential oils. Any type of furniture or other items that are intended for heavier use are finished with several coats of polyurethane finish. Of course, you can always request a specific finish for your item. It is important for all items to limit their exposure to direct sunlight. Details on the finish and some care instructions are included with the Certificate of Authenticity that comes with any custom order.
CAN I PUT FOOD IN THE WOODEN BOWLS AND HOW WELL DO THEY CLEAN?
Aside from the obvious - not to use the bowls for hot soup or other liquids, all bowls are usable for dry food items, such as crackers, snacks, fruit or salad if desired. However, I do recommend mentioning the intended use with your order, so that some specific precautions and more protective and food-safe finishes can be applied. The bowls etc. can easily be cleaned with a moist (or wet) towel but, obviously are NOT intended to be put in the dishwasher!
WHAT IF I RECEIVE AN ITEM THAT IS NOT WHAT I EXPECTED?
If the item you requested does not meet your satisfaction, you can return it for a full refund or exchange within 60 days from your order, whichever you prefer.
WHAT IS YOUR PAYMENT POLICY AND HOW DO I PAY FOR MY ORDER?
For most items, there is no up-front money required. However, if more exotic materials are desired that need to be preordered, I usually ask for a 20% retainer to cover the extra expenses. When reviewing your request, I can usually tell you if any up-front money will be needed. You will receive an invoice by e-mail (or regular mail if you prefer), and can pay the amounts due by checking out online via a secure server using credit or debit cards, by phone, or via the PayPal Express checkout.
If you prefer to pay by phone, please call me at (989) 859-0052. Have your invoice and payment information ready. This is usually the fastest way to confirm that your item is in stock, answer any questions you may have, and have it shipped next business day.